Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy explains how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription, you’ll receive repeat deliveries based on the frequency you select at checkout. All subscriptions are billed monthly for monthly delivery. Subscription pricing includes a discount of 15–25% off the one-time purchase price, depending on the plan you choose.

Your payment details will be stored securely, and you’ll be charged automatically each billing cycle unless you cancel beforehand.

No commitment, cancel anytime. There is no minimum number of orders or billing cycles required. You may cancel your subscription at any time with no penalty or cancellation fee.

How to cancel or manage your subscription:

We encourage you to manage your subscription through the Customer Portal for the fastest experience, but our support team is always happy to help.

What happens when you cancel: If you cancel after you’ve already been billed for a cycle, you will still receive the product for that cycle. You simply won’t be charged again going forward.

See our Return & Refund Policy for details on returns, refunds, and our 60-Day Money Back Guarantee.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, you cannot cancel but may request a refund. See our Return & Refund Policy for details.

Try Before You Buy

When you purchase a try-before-you-buy item, we authorize your payment method before fulfilling the order. You’ll have a set amount of time to decide if you want to keep the item. If you have not returned the item by the end of that period, your payment method will be charged in full.