Refund policy

Effective Date: 07/13/2025

At VertiClear™, we’re committed to providing innovative products that solve everyday problems.

We believe in the quality and effectiveness of our products, and we encourage you to try yours for at least 14 days to experience the full benefit. If you're not satisfied after that trial period and it’s still within our 60-Day Money Back Guarantee, we’ll make it right.

To begin a return, simply email us at support@shopverticlear.com, call us at (970) 714-2419 or use the Contact Us form on our website. Please include your Order Number, or the name and email address you used at checkout, so we can assist you as quickly as possible.

Cancellation Policy

One-time orders: Orders may be changed or canceled within 24 hours of purchase. After that window, your order may have already begun processing and we may not be able to modify or cancel it. If you cancel within 24 hours, we’ll process your refund within 7 business days.

Subscription orders: You may cancel your subscription at any time with no penalty or commitment. To cancel, log in to your Customer Portal, call us at (970) 714-2419, or email support@shopverticlear.com. If you’ve already been billed for the current cycle, you’ll still receive that shipment—you simply won’t be charged again. See our Purchase Options Cancellation Policy for full details.

60-Day Money Back Guarantee

If you’ve tried it for 14 days and still aren't satisfied, you’re covered under our 60-day money-back guarantee.
Please note: shipping fees (if applicable) are non-refundable.


Damaged Items

We package every order with care. If your item arrives damaged or defective (not just the packaging), please contact us at support@shopverticlear.com within 72 hours of delivery with clear photos of the issue.
If eligible, we’ll send you a replacement at no cost.
We do not accept returns or offer refunds for items damaged due to misuse, normal wear and tear, or issues with packaging alone.

Shipping & Delivery

We aim to ship your order promptly, but we cannot be held responsible for shipping delays caused by carriers, customs, or other external factors.
If your order is lost, stolen, or delayed, please contact the shipping carrier directly.
VertiClear™ is not liable for any lost or delayed packages once they leave our facility.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.
If the address is incorrect and you do not notify us within 24 hours, we cannot offer a refund or resend the item.

2-Week Trial Period

We understand that natural remedies work differently for everyone. We encourage you to use VertiClear consistently for at least 2 weeks to give the essential oil blend time to work effectively with your body. Many customers experience the best results with regular use during this trial period.

If after 2 weeks VertiClear isn't providing the relief you need, you can return it under our 60-day money-back guarantee.

Returns Process

To return your order, please contact us first at support@shopverticlear.com with your order number.

Ship all returns to:

VertiClear

460 S Link Lane

Fort Collins, CO

80524 USA

Please note:

  • Customers are responsible for all return shipping fees and costs
  • Once we receive your returned product, we will issue a full refund to your original payment method
  • Original shipping charges (if applicable) are non-refundable

Policy Changes

VertiClear™ reserves the right to update this Return & Refund Policy at any time.
By placing an order and using our products, you acknowledge and accept the terms listed here.